COVID-19 News and Updates

This page will be frequently updated with COVID-19 information and resources for our local markets.

Mena Regional Health System continues to monitor the latest novel coronavirus (COVID-19) updates from the Arkansas Department of Health, Centers for Disease Control (CDC), and the Arkansas Hospital Association. Our staff has implemented protocols that are consistent with the current CDC guidelines to ensure quality of care and safety we provide for our patients.

Updated Hours of Operation

 Mena Medical Associates and The Walk-In Care Center have now returned to normal hours.

The clinic has implemented extensive health and safety measures, including a division of the waiting room area to protect everyone that enters the facility.

ALL clinic entrances are currently locked and anyone entering the facility will be screened.  Anyone with a temperature of 100° or greater will not be allowed to enter.

Additionally, outpatient services in Radiology, Laboratory, SBH, Cedar Haven, Ouachita Rehab, Mena Rehabilitation, Women’s Services and all General Surgery Procedures are all still available.


Mena Medical Associates and The Walk-In Care Center

1103 College Drive

Mena, AR


Hours of Operation:

Mena Medical Associates:  Monday – Friday 8:00am – 5:00pm

Walk – In Care Center:  Monday – Friday 8:30am – 5:30pm 

                                               Saturday – Sunday 9:00am – 4:00pm


Mena Surgical Clinic

400 Crestwood Circle

Mena, AR


Hours of Operation:

Monday – Thursday 8:00am – 5:00pm

Friday – Closed Until Further Notice


Ouachita Rehabilitation Center

400 G Crestwood Circle

Mena, AR

Hours of Operation

Monday – Thursday 8:00am – 5:00pm

Friday – Closed Until Further Notice


Cedar Haven

Monday – Thursday 9:00am – 3:00pm

Friday:  Closed


Mena Specialty Clinic  – Closed Until Further Notice

What are the symptoms of coronavirus?

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness. The following symptoms may appear 2-14 days after exposure:

  • Fever
  • Shortness of breath
  • Cough
  • Symptoms of respiratory illness
  • close contact with someone who has tested positive or is under quarantine for COVID-19 illness

What should someone do if they think they have coronavirus?

If you believe you have contracted the coronavirus (COVID-19), DO NOT present to the Emergency Room! Mena Medical Associates, 1103 College Drive, has testing available, as well as most clinics in Polk County. If you are experiencing a SEVERE medical emergency, contact 911 immediately or call (479) 243-2395 BEFORE entering Mena Regional Health System. Emergency Department staff will assist you.

What are the current visitor restrictions?

To protect residents of our community, our patients, and our healthcare workers, the following visitor restriction policy has been implemented beginning March 20, 2020 until further notice.

Visitation is restricted to 8:00 am – 7:00 pm using Main Entrance only.

Visitation is restricted to one (1) single visitor per day per patient choice, non-transferable. Visitors must stay in the room and not make multiple trips to decrease traffic through the hospital. If you leave the patient care unit, you will not be allowed to re-enter

Exceptions to the number of visitor restriction are as follows:

Labor/Delivery patients will be allowed a visitor and labor coach during the Labor/Delivery process.
The Postpartum Unit will allow only one (1) visitor.

Senior Behavioral Health unit will not allow visitors at any time.

Pediatric patients may have two (2) parents or legal guardians present.

Emergency Department will be limited to one (1) visitor of the patient’s choice, is non-transferable, and must stay in the room and not make multiple trips in and out of the unit.

Ambulatory Clinic may have only one (1) visitor present. Others must wait outside of clinic.

Diagnostic Testing and Therapy (Radiology, Laboratory, and Rehabilitation Therapy) may have only one (1) visitor accompany the patient. All others must wait outside of facility.

All visitors will have their temperature checked prior to entry. Those with fever will not be allowed to enter the premises.

Visitors must be healthy and not have any of the following symptoms:

  • fever
  • shortness of breath
  • cough
  • symptoms of respiratory illness
  • close contact with someone who has tested positive or is under quarantine for COVID-19 illness

Children under the age of 15 years will not be allowed – no exceptions to age limitations for visiting.

Patients in Isolation Precautions will not be allowed visitors at any time. No exceptions.

Overnight visitors are required to stay in the patient’s room at all times and not leave the hospital from 7:00 pm until 8:00 am.

Exception to this policy will be made for end-of-life clinical situations and approved by the Clinical Director.

Comfort Café Cafeteria will be closed to the public until further notice.

Other trusted sources

Frequently Asked Questions

What is Coronavirus (COVID-19) and how does it spread?

Coronavirus (COVID-19) is an infectious disease caused by a newly discovered coronavirus.  The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when a person coughs or sneezes.  Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment.  Older people, and those with underlying medical problems, like diabetes, chronic respiratory disease and cancer are more likely to develop serious illness.


Important Testing Information:

Under the guidelines of the Arkansas Department of Health, not all patients with COVID-19 symptoms will be tested.  Stringent testing guidelines are designated by the state and not decided upon by our local clinic providers.  If you have knowledge of being exposed to the coronavirus (COVID-19) or become symptomatic, act as if you are infected and self-isolate immediately.  Call your local provider before you seek medical attention, unless you have emergency warning signs, then seek medical attention right away.  Patients are advised to treat mild to moderate symptoms at home, keep track of symptoms and remain isolated.

How can I help protect myself?

People can help protect themselves from respiratory illness with everyday preventive actions.

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

You may also want to avoid large public gatherings or meetings if you can avoid them.  Masks are not currently recommended for everyday use.

If you are sick, to keep from spreading respiratory illness to others, you should:

  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

When to seek Medical Attention:

If you develop emergency warning signs for COVID-19 get medical attention immediately.  Emergency warning signs include:

▪  Trouble Breathing

▪  Persistent pain or pressure in the chest

▪  New confusion or inability to arouse

▪  Bluish lips or face

This list is not all inclusive.  Please consult with your medical provider for any other symptoms that are severe or concerning.

What should I do if I recently traveled from an area with ongoing spread of COVID-19?

Contact your health care provider. They will give you instructions on how to get care without exposing other people to your illness. While sick, avoid contact with people, don’t go out and delay any travel to reduce the possibility of spreading illness to others.

Is there a vaccine?

There is currently no vaccine to protect against COVID-19. The best way to prevent infection is to take everyday preventive actions, like avoiding close contact with people who are sick and washing your hands often.