Clinic Unit Clerk-(Full-Time)

Job Summary: Under the direction of Director of Clinic Operations, the Unit Clerk will perform a variety of front office physician duties.

Reports to: Director of Clinic Operations

Education: High school diploma or GED

Experience: Prior experience preferred


Requirements: Physical requirements include, but may not be limited to:

  • Reaching and grasping with arms and hands
  • Proofreading and checking documents for accuracy
  • Using a keyboard to enter or transform words or data
  • Hearing in normal and soft tones
  • Ability to read and understand written English words and sentences
  • Ability to communicate orally and in writing in English words and sentences
  • Ability to understand spoken English words and sentences
  • Ability to communicate with others by telephone and e-mail

The demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Critical Demands:

  • Understanding, supporting and promoting the organizational values inherent in the philosophy of Mena Regional Health System
  • Performing job duties in a manner which demonstrates the values of Mena Regional Health System and its commitment to customer service
  • Ability to use good judgment with good computer skills
  • Requires a high degree of tact, discretion, accuracy and confidentiality in dealing within the hospital as well as community
  • Safety Sensitive Position
  • Working with confidential information
  • Complying with Human Resources policies and procedures

Principal Duties and Responsibilities:

  • Work the reception desk, answering phones, greet and communicate with patients, visitors, and providers
  • Scheduling, cancelling, and rescheduling patient appointment
  • Making appointment reminder telephone calls
  • Insurance verification and verification of patient demographics
  • Filing and retrieving medical records/files
  • Copying and faxing duties
  • Collecting co-pays and cash from patients, getting authorization on credit cards
  • Entering charges, payments, and balancing the day in the computer system
  • Practice and adhere to the Code of Conduct, Mission Statement, and Model MRHS values/behaviors
  • Must read, understand, and adhere to all physician services procedures
  • Train peers as requested
  • Perform other duties as assigned